Returns & Exchanges
At Flatspot, we want you to be completely satisfied with your purchase. If you're not happy with your order, you can return any unused items in their original packaging within 28 days for a full refund or exchange.
Initiate Your Return
Log into our online returns portal using your order number and email address to select the items you wish to send back.
Package Your Items
Carefully pack your items in their original branded packaging, ensuring all tags are attached and the product is in its original condition.
Affix the Shipping Label
Download and print your prepaid return shipping label from the portal and securely attach it to the outside of your parcel.
Drop Off and Track
Take your package to any authorized drop-off point and keep your receipt; we will process your refund within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing